Policies

Reservations Policy:

• Please arrive a minimum of 15 minutes in advance of salon and spa treatments.
• Services will begin and end on time as a courtesy to the next guest.
• As a courtesy, we attempt to confirm all appointments. You are invited to telephone, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.

Tardiness Policy:

• We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.
• Clients who arrive late will be charged in full for their scheduled session but will receive an abbreviated, pro-rated session. For example, if you schedule an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.

Cancellation Policy:

• We have reserved time and space, especially for you and require 48 hours’ notice for group and package appointment cancellations/rescheduling and 24-hour notices for all other appointments. If less than the required notice is given, we reserve the right to charge 50% for the full scheduled session.
• If for any reason Hair Worx Salons needs to reschedule or cancel an appointment, as much advance notice as possible will be given. If, for any reason, we have to reschedule your same-day reservation, there will be a $20.00 gift card waiting for you at the front desk, which may be used on any goods or services offered at Hair Worx Salon + Beauty Bar. Exceptions include State/Federal mandates, inclement weather, or acts of God.
• A credit card or gift card may be required to reserve appointments at our discretion.

Prices Policy:

• We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.
• Pricing may vary slightly depending on these factors: time & product used. Complimentary consultations may be scheduled – we encourage all guests to solicit an accurate price quote from your service provider before having a service performed. We want you to feel comfortable with the pricing so you can relax and enjoy your service.

Gratuity Policy:

• Prices do not include gratuities.
• 18% gratuity will be assessed for spa packages, bridal parties, keratin treatments, and group parties.

Monetary Policy:

• Hair Worx Salons accepts Visa, Master Card, Discover, American Express, Hair Worx Salon + Beauty Bar gift cards, bank debit cards, cash and personal checks.
• A $25 fee will be assessed for returned checks.
• Hair Worx Salon + Beauty Bar gift cards are not redeemable if reported as lost or stolen. Donation certificates are non-transferable.

Refund Policy:

• All service sales and gift card sales are final.
• Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase. In some situations, a restocking fee will be charged.
• At Hair Worx Salon’s discretion, some non-receipted returns accompanied by a photo ID may qualify to receive a gift card for the lowest selling price. All returns are subject to system verification.
• Hair Worx Salon + Beauty Bar proudly stands behind all products we carry. Should you find dissatisfaction with any product purchased at Hair Worx Salons, we will gladly apply the full value of the returned product to another product of your choice, credit must be used the same day as the return.
• Hair dressing is a form of artistic impression. We at Hair Worx Salon + Beauty Bar celebrate the creativity and individuality of our service providers, they are committed to their art as well as serving you. If you are dissatisfied with one of our service providers, please feel free to call and give us the opportunity to work through it with you. It may be something simple that can be remedied easily by the same stylist or you may find a better fit with one of other service providers. Either way, we want you to feel comfortable communicating with us. Our team encourages you to try a service with whomever you like. Believe it or not, it helps stimulate creativity within our environment. Please remember we cannot get better without your feedback. Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure your satisfaction. Gift certificates or gift cards cannot be redeemed for cash and all sales are final.

Special Conditions Policy:

• Please arrive a minimum of 15 minutes in advance of salon and spa treatments.
• All guests will be asked to complete a brief questionnaire upon check-in.

Age Requirement Policy:

• Skin Care guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult.
• While we do everything possible to accommodate the needs of our guests, we are not able to offer child care during appointments. Please remind your children to avoid running, spinning or climbing on chairs, or opening any closed drawers at Hair Worx Salon + Beauty Bar. Most drawers contain sharp objects that could be potentially dangerous to unsuspecting children. We would like to request children not receiving services to remain in the lounge with an adult.

Confidentiality and Privacy Policy:

• We do believe that every client has the right to privacy and confidentiality. The conversations you have with your stylist or esthetician will remain confidential, as will your health history forms.
• Client lists and email lists are confidential. We do not share our client lists with outside companies.

Other Tips For Your Visit:

• Please do not bring valuables with you; we are not responsible for lost or stolen items.
• Parking is available.